1Agreement and who we are

These Terms and Conditions apply when you use najmcare.com or any service from NajmCare (“we”, “us”), a medical tourism facilitator based in Gurugram, Haryana, India. By using our website or asking us to arrange a service, you agree to these terms. If you do not agree, please do not use our services.

2What NajmCare does

We help international patients find suitable hospitals and doctors in India and coordinate the journey. Depending on your plan, this can include:

• Sharing your reports with hospitals and getting treatment opinions and estimates
• Requesting a medical invitation letter from the hospital
• Arranging airport pickup, local transfers and accommodation
• Providing coordinators and interpreters, and helping with follow-up after you return home

3Medical information and no guarantees

Information on our website and from our team is for general guidance only. It is not medical advice, a diagnosis or a replacement for a consultation with a qualified doctor. Treatment decisions are made between you and your treating doctors.

Results differ between patients. We cannot promise any medical outcome, recovery time, or the success of any treatment.

4Your responsibilities

• Give accurate and complete information, including your medical history, allergies, current medicines and past surgeries.
• Tell us promptly about any change in your health or plans.
• Follow your doctors’ instructions before, during and after treatment.
• Carry valid travel documents and meet entry and health requirements for India and your return.
• Treat our staff, partners and hospital teams with respect.

5Estimates, fees and payments

Please pay only to the accounts and people named in our written confirmation, and ask us if you are unsure. We never ask for card PINs, passwords or OTPs.

6Cancellations and refunds

Refunds depend on what you paid for and to whom. Amounts paid to hospitals, hotels, airlines or other providers are covered by their own cancellation and refund rules, which we will help you understand. Our own fees, where they apply, follow the written agreement we give you. Please contact us as early as possible if your plans change, because many bookings cost more to cancel the closer you get to the date.

7Visas and travel documents

We can help request an invitation letter from the hospital and guide you on the visa type, but visa decisions are made only by the Indian authorities. An invitation letter does not guarantee a visa. We are not responsible for visa refusals, delays, or entry decisions at the border. Please check current rules with the Indian embassy or consulate or official government sources before you travel.

8Hospitals and other providers

Hospitals, doctors, hotels, drivers, airlines and interpreters are independent providers, not our employees. They are responsible for the quality and safety of their own services. We choose partners with care, but we do not control their day-to-day work and are not responsible for their acts or omissions. Your treatment agreement and consent forms are between you and the hospital.

9Risks of treatment and travel

Every medical procedure carries risks, and travelling for treatment adds further considerations such as long flights, a new environment and time away from home. Your doctor will explain the risks of your procedure. Please talk to your doctors about whether you are fit to travel, and consider travel and medical insurance.

10Limits on our liability

To the extent the law allows, NajmCare is not liable for medical outcomes, for the acts or omissions of independent providers, for delays or changes caused by events outside our control (such as weather, strikes, flight changes or government action), or for indirect or consequential losses. Nothing in these terms limits any liability that cannot legally be limited.

11Using our website

• Use the site lawfully and do not try to hack, disrupt or misuse it.
• Do not copy, resell or republish our content, logo or design without our written permission.
• Links to other websites are for convenience; we are not responsible for their content.

The content, design and logo on najmcare.com belong to NajmCare or its licensors.

12Privacy and communications

We handle your personal and medical information as described in our Privacy Policy. By sharing your details, you agree that we may contact you by phone, email and WhatsApp about your enquiry and service.

13Governing law and disputes

These terms are governed by the laws of India. If you have a problem, please contact us first so we can try to resolve it in good faith. If it cannot be resolved, the courts at Gurugram, Haryana have jurisdiction, subject to any rights you have under applicable consumer law.

14Changes to these terms

We may update these terms from time to time. The “Last updated” date at the top shows the latest version. Continuing to use our services after a change means you accept the updated terms.

15Contact us

Questions about these terms? Reach us at:

• Email: query@najmcare.com
• Phone: +91 8360050837
• WhatsApp: +91 8491095696
• Address: 521, Koyal Vihar, Sector 52, Bindapur, Gurugram, Haryana 122003, India