From the airport gate to the hospital door, we are with you
Landing in a new country while unwell or worried should never be stressful. A NajmCare coordinator meets you on arrival and arranges every ride until you fly home.
- Name-board meet and greet
- Flight tracked, delays handled
- Wheelchair and ambulance on request
- Rides until you fly home
Your ride, step by step
Scroll down and watch the car follow your journey, from landing to the day you fly back.
- Before you fly
Send us your flight details
Share your airline, flight number, arrival time and the number of people travelling. We track your flight so a delay never leaves you waiting alone.
- On landing
Meet and greet
Your coordinator waits at arrivals with a NajmCare name board, helps with luggage and takes you to the vehicle.
- Airport to destination
Comfortable transfer
A pre-arranged vehicle takes you to the hospital or your hotel, matched to your health needs, group size and luggage.
- At the hospital
Drop at admission or OPD
We walk you to registration and make sure your first appointment is ready, so you do not wait in queues.
- During your stay
Local rides on call
Hospital visits, scans, lab tests, pharmacy, shopping and short outings, arranged whenever your doctor allows.
- Going home
Airport drop
We time your departure, help with luggage and medical files, and see you to the check-in desk.
What is included
Everything you need to arrive safely and move around comfortably.
Meet and greet
A friendly coordinator with a name board, in your language where possible.
Flight tracking
We watch your arrival time, so pickups adjust automatically for early or late flights.
Assisted arrival
Wheelchair help and support through immigration and baggage claim for patients who need it.
Luggage and medical files
Help carrying bags, and care that your reports and scans stay with you.
Ambulance transfers
Medically equipped transfer for patients who cannot sit upright, arranged with your doctor.
Hospital transfers
Rides for consultations, tests, procedures, physiotherapy and discharge.
Hotel check-in
We take you to your stay and settle you in, with rooms chosen close to the hospital.
SIM card and currency
Help with a local SIM and a trusted place to exchange money on your first day.
Local trips
Pharmacy, shopping, places of worship and gentle outings once you are cleared to go out.
Language support
Coordinators who speak your language, plus drivers briefed on what you need.
Family and attendants
Your companions travel with you, with vehicles sized to the whole group.
Clear transfer costs
Transport charges appear in your written estimate, before you travel.
The right vehicle for your journey
We choose the vehicle based on your health, group size and luggage.
Sedan
Ideal for a patient with one attendant and normal luggage.
SUV or MPV
Extra legroom and boot space for families and more bags.
Large group van
For big families and delegations travelling together.
Ambulance
For patients who need medical support or a lying position during transfer.
Airports we receive you at
Most of our patients land in Delhi. We also arrange pickups in other cities where our partner hospitals are located.
Common questions
What if my flight is delayed or arrives early?
We track your flight and adjust the pickup. Your coordinator will be there when you land, whatever the time.
Can you help if I use a wheelchair or cannot walk far?
Yes. Tell us before you travel and we arrange wheelchair assistance at the airport. If you cannot sit upright, we arrange an ambulance after checking with your doctor.
Can my family travel with me in the same vehicle?
Yes. We choose a vehicle that fits you, your attendants and all your luggage.
Do you arrange rides during my stay?
Yes. We arrange hospital visits, tests, pharmacy runs and outings whenever you need them, once your doctor agrees.
How do I pay for transport?
Transfer costs are included in your written estimate, so you know them before you travel. Ask your coordinator if you need anything added.
Tell us when you land
Send your flight details and we will confirm your pickup, vehicle and coordinator.